Movers Frequently Asked Questions (FAQs)
Q. Does Around the Town Moving & Storage use shrink wrap and furniture padding?
A. Our trucks are well supplied with quality moving blankets to ensure that every piece of furniture is adequately protected on our trucks. Shrink wrap is used to protect sofas from dirt and to ensure that items such as dressers and entertainment centers stay closed while in transit. We offer shrink wrap and padding at no extra charge. Our goal is to have as few damages as is possible.
Q. Why do I need so many guys on my move?
A. Some moving companies assign less men than are optimal on a move. They do this because it is easier to sell less movers due to the lower hourly charge. We recommend adding one or two men on the crew resulting in a discount on the hourly rate of each mover. Also, the move goes along more quickly and more efficiently since the movers do not tire as quickly.
Q. Is Around the Town Moving & Storage licensed and insured?
A. Of course Around the Town Moving & Storage is licensed an insured. Around the Town Moving & Storage adheres to all state laws and customary moving procedures.
Q. Are your movers permanent employees?
A. Yes, Around the Town Moving & Storage never uses day labor or temporary help. All of our moving crew members are hired after a full background check and subject upon employment to both random and scheduled drug testing. Often, the crew members we bring aboard already know how to move, and have moving experience. Our moving crew members are loyal and long term assets to our company.
Q. Should I tip my movers?
A. That’s really up to you. Some people tip and some people don’t. Movers do not expect to be tipped. Tipping is not required but if your crew does a great job, a tip of 2-5% for the entire crew is appropriate.
Q. How does Around the Town Moving & Storage charge for services?
A. On local moves, we generally charge people on an hourly basis. Our pricing conforms with the rates mandated by the Georgia Department of Public Safety. Pricing for interstate moves is based on the weight and distance. Around the Town Moving & Storage does not add fuel surcharges. Acceptable payment types are credit card, cash, check, and certified funds.
Q. What happens if it rains on the day of our move?
A. Generally speaking, inclement weather does not interfere with a move. In most cases, the distance between the front of your house and the truck is minimal thus minimizing the time that your furniture pieces will spend in the weather.
Q. I have some really valuable baseball cards and jewelry. What should I do with them?
A. Valuable baseball cards, jewelry, original artwork, and the like are considered to be items of extraordinary value. Items such as those are not covered by cargo insurance. In most cases, the most practical solution is to move those items in your personal vehicle.
Q. Will my move cost more if the movers have to take an elevator or stairs?
A. The speed, size, and proximity of the elevator can have a major impact on the move time. One of the most important time-saving measures a customer can take is to reserve their elevator for exclusive use by Around the Town Moving & Storage. One of the most frustrating and time consuming parts of moving can be when our movers have to compete with another mover for elevator usage. This allows one person to occupy the elevator full-time and help load and unload it. A significant number of stairs and/or a long carry distance will definitely add time to your move. We typically like to add an extra mover onto a move that has an elevator or stairs.
Q. What happens if I need to postpone my move?
A. We understand that sometimes our customers need to postpone a move due to circumstances that are beyond their control. We make every effort to accommodate postponements but are sometimes unable change our schedule on short notice. To avoid a cancellation charge, we require 72 hours advance notice for postponement and cancellation.
Q. How do I get an estimate for moving?
A. Call (770) 378-4708 or complete the following form:
Q. Does Around the Town Moving & Storage charge extra for moving pianos?
Piano moving does not cost anything beyond our standard hourly rate for most pianos. There may be additional cost for oversized pianos. Additional charges apply for baby grand and grand pianos.
Q. How does Around the Town Moving & Storage handle pool tables and weight machines?
A. We use a professional pool table installer for moving all tables. Pool table moving is a separate charge from the move depending on the make and model of the table. Our employees can move less complicated exercise machines such as elliptical machines, stationary bikes, and treadmills. For more complicated machines, we use 3rd party contractors for assembly and disassembly.
Q. Can Around the Town Moving & Storage move houseplants?
A. We have no problem moving most houseplants if the move is less than 50 miles. Since plants are fragile and cannot be boxed or otherwise protected we cannot guarantee that they will survive the trip. If your house has more than 5 plants, we may need to add a small van or cube truck onto the move. Plants can require a lot of truck space since they cannot be stacked. If your family has access to an SUV or truck, our movers can assist with loading or unloading plants into your personal vehicle.
Q. How do I pay at the end of my move?
A. We accept all major forms of payment for local moves including cash, credit card, and other certified funds. For commercial moves, businesses may pay with a company check.
Q. How much prior notice does Around the Town Moving & Storage need to schedule a move?
A. It’s not possible to say exactly how much advance notice we require to accommodate your move. During less busy times, we may be able to schedule your move with 1 or 2 days advance notice. During peak demand times such as weekends and all days during the spring and summer, it’s best to call 3-4 weeks ahead of time to make a reservation.
Q. Does Around the Town Moving & Storage do interstate/long distance moves?
A. Yes, Around the Town Moving & Storage is certified for long-distance moving. We are not a van-line and are able to give a higher level of service on interstate and long distance moves because the truck and crew are exclusively moving your goods. Larger companies are only able to give 5 to 7 day delivery windows and will often sub-contract moves out to parties that are not under their direct control. Often, your move will be one of many that the crew has to deliver. If there are complications on any of the moves prior to yours, there may be a long postponement of your delivery resulting in a major inconvenience. We are able to give our customers a guaranteed 24 hour delivery window.
Q. Does Around the Town Moving & Storage offer temporary storage?
A. Yes – Around the Town Moving & Storage offers a unique service called storage-in-transit. Many times customers are selling the home they are moving out of and are unable to immediately move into their new home. Our short-term storage solution allows customers to leave their household goods on a truck in our secure yard. This service eliminates the cost of conducting an inventory and double-handling your goods as they do not have to be unloaded as part of the storage-in-transit service.
Q. Can Around the Town Moving & Storage unhook my appliances?
A. Yes and No – Around the Town Moving & Storage cannot disconnect GAS appliances. Electric appliances, namely washers, dryers, and refrigerators, can be disconnected and moved for customers who sign a full release. Bear in mind that many refrigerators have ice makers, and often have a copper water line, which we can disconnect, but we cannot re-connect. You should be prepared to replace this with a new line, or the newer re-enforced vinyl water lines available at most hardware and home improvement stores. Due to insurance restrictions, we cannot reconnect any water lines at the drop-off location.
Q. Does Around the Town Moving & Storage broker any moves to other companies?
A. No – Around the Town Moving & Storage only utilizes full time employees for moving. By forgoing opportunities to be a broker, we limit the amount of interstate business we conduct. Our belief in quality over quantity means that our customers can expect the best service available for their interstate or long-distance move.
Q. Will my move be finished in one day?
A. Whenever practical, we complete moves in a 1-day span. We are able to send out enough trucks and men to complete most moves in 1 day. If a customer is using our packing services, we will send a packing and prep crew 1 to 2 days prior to the move. In cases where a customer is working with a decorator or wants to move one or two rooms at a time, we can send a smaller sized crew and move their house over the course of two or three days.
Q. Does Around the Town Moving & Storage cover the cost of repairs if something is broken on my move?
A. Unfortunately, damages to household goods can occur in spite of all the precautions our movers take. Each move comes with $300 of coverage for repairing or replacing your household goods in the event a damage does occur, subject to terms and conditions set by the Georgia Department of Public Safety and Federal Motor Carrier regulations. Smart consumers also should check with their household insurance carrier to make an informed decision on the level of coverage desired. Younger movers with hand me down furniture may have different coverage needs than a seasoned collector of antiques, and we strive to offer a range of options to fit your needs.
Q. Around the Town Moving & Storage requires a deposit. Why is that?
A. When Around the Town Moving & Storage makes a reservation for a move, we will be there. Some companies will overbook peak days and then show up for only the “best” jobs. At Around the Town Moving & Storage, we treat our smaller moves with as much importance as our large ones. When we schedule a move with a customer, we stand behind our agreement. Likewise, we take a non-refundable deposit to protect ourselves against customers who schedule more than one mover and then use whichever company shows up first. Believe it or not, that does happen.